Contact & Support

We're here to help! Get technical support, ask questions, or report issues.

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Contact Information

Email Support

General: info@qrrwanda.inovasiyo.rw
Response time: Within 24 hours

Phone Support

+250 781 612 134
Monday - Friday: 8:00 AM - 6:00 PM (CAT)
Saturday: 9:00 AM - 1:00 PM

WhatsApp Support

Chat on WhatsApp
Quick responses for urgent issues

Office Location

Kigali, Rwanda
In-person meetings by appointment only

Response Time

High Priority 2-4 hours
Normal 12-24 hours
Low Priority 24-48 hours

Quick Help

Before contacting support, please check:
• Frequently Asked Questions (FAQ) - Most common questions answered
• Technical Documentation - Detailed guides and tutorials
• Account Settings - Check your account configuration
• System Status - Check if there are any ongoing issues
For faster support, please include:
• Your account email (if registered)
• Detailed description of the issue
• Steps to reproduce the problem
• Screenshots or error messages (if applicable)
• Browser and device information